Privacy Notice

This Privacy Policy describes how and when I collect, use, and share information when you attend an appointment at my clinic, purchase a product from me, contact me, or otherwise use my services. This is to comply with the General Data Protection Regulations (GDPR) 2018.

　

Information I Collect

To aid your treatment or as part of purchasing something from my business you will normally provide me with certain information, such as your name, email address, postal address and medical information. I will store your information on paper patient records and in diaries which are held securely in locked cabinets.

　

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

where it is necessary for the purposes of the provision of health care as needed to provide my services, such as when I use your information to fulfil your podiatry assessment and treatment, or to provide customer support;

when you have provided your affirmative consent;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

　

Information Sharing and Disclosure

Information about my patients is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

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Medical professionals. With your consent I will share information with medical professionals such as your GP or consultant to allow continuity of care.

Receptionists. I work with receptionists who help me in running my business and will share your personal information with them, but only to the extent necessary to make appointments or contact you in connection with these.

Business transfers. If I sell my business, I may disclose your information as part of a transaction, only to the extent permitted by law, with your consent.

Compliance with laws. I may collect, use, retain, and share your information if I am legally required to.

　

Data Retention

I retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For customers who are not patients but have bought products from my business I will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

　

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. In the case of health records these are normally exempt from change and deletion requests.

Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you wish to raise a concern about my use of your information, you have the right to do so with the Information Commissioner www.ico.org.uk

　

How to Contact Me

For any queries, contact me by email at helen.mcmanus49@gmail.com or by post at:

Helen McManus, The Centre of Complementary Medicine,13b Dragon Street, Petersfield  GU31 4JN